Returns and refunds

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor problem, we will provide an appropriate remedy within a reasonable time. If we cannot fix it within a reasonable time, further remedies may be available.

Faulty, damaged or incorrect items

Contact us through the Contact us form with your order number or other proof of purchase and a description of the issue. If possible, include photographs. We will assess the problem and explain the next steps. Please contact us before sending an item back so we can provide the correct return instructions.

Return costs

Where a product has a confirmed fault, we will cover reasonable return costs. Keep any postage receipts. We will arrange collection where required for items that are large, heavy or difficult to return. Original packaging is not required to exercise your consumer rights.

Change of mind

We do not offer returns or exchanges solely for a change of mind, including choosing the wrong size or frame option. Please check the product details carefully before ordering. This does not affect your rights where an item is faulty, damaged, incorrect or does not match its description.

Cancellations

Contact us promptly if you need to cancel or change an order. We will check whether production or dispatch has begun and explain the available options. This does not limit any cancellation right you have under applicable law.

Refunds

Approved refunds will be returned to the original payment method where practicable. We will confirm when the refund has been processed. Your payment provider may take additional time to display the funds.

No fixed limit on statutory claims

Any voluntary return arrangements do not impose a fixed deadline on claims under the Australian Consumer Law. Sale items and made-to-order items retain applicable consumer guarantees.